Hourly rates start at $30 / hour. Candidates with meaningful experience can earn higher compensation.

Key Responsibilities:

• Oversee the onboarding and integration process for new team members, ensuring a smooth transition into the organization.
• Develop and implement comprehensive training programs to equip staff with the necessary skills and knowledge.
• Provide ongoing coaching, mentorship, and professional development for employees across multiple locations.
• Monitor and manage patient interactions and service delivery to uphold the highest standards of care and hospitality.
• Support, coach, and guide teams in handling escalations, reinforcing key operational tasks, and enhancing patient experiences.
• Collaborate with senior leadership and office management to optimize operational efficiency and streamline workflows.
• Regularly review and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategic action plans.
• Drive continuous improvement initiatives focused on patient care, employee engagement, and operational processes.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field (Master’s preferred).
• 5-7 years of multi-site dental operations leadership experience, overseeing 20-50 locations.
• Proven track record of leading large teams, coaching managers, and driving operational excellence.
• Strong analytical skills, with the ability to interpret KPIs and implement data-driven improvements.
• Exceptional leadership, communication, and relationship-building skills at all levels of the organization.