New York Family Dentistry is seeking a motivated and dynamic Treatment Coordinator with a strong background in sales to join our team. If you have experience in healthcare or sales and are passionate about helping patients navigate their dental care journey, we want to hear from you! 

Competitive hourly rates start at $25 per hour plus bonus commission

Key Responsibilities:

• Greet patients with a warm and welcoming demeanor, providing a comfortable environment for those who may feel nervous about dental procedures.
• Utilize your sales experience to effectively present treatment options, answer patient questions, and explain the benefits of recommended treatments.
• Assist patients in understanding their dental insurance plans, including PPO, DMO, DHMO, and NYS Managed Care. Help patients understand their benefits, out-of-pocket costs, and work with them to find solutions that fit their needs.
• Clearly explain treatment plans and help patients understand the value of the services offered, overcoming any objections and helping them commit to the treatment they need.
• Support patients in exploring third-party financing options and assist them with completing financing applications. Walk patients through credit check processes and help them make affordable payment arrangements.
• Ensure accurate documentation of treatment discussions, patient financial arrangements, and insurance approvals. Communicate with the clinical team and front desk to ensure smooth treatment scheduling and processing.
• Address patient concerns creatively and proactively, helping them overcome financial or treatment-related barriers to receiving the care they need.

Qualifications:

• High school diploma or equivalent required
• Experience in sales, healthcare, dentistry or customer service is required.
• Experience in a dental office or related field is a plus.
• Familiarity with dental insurance plans (PPO, DMO, DHMO, NYS Managed Care) and ADA codes is a plus.
• Ability to build rapport with patients, explain complex information in simple terms, and address objections in a professional manner.
• Must be eligible to work in the US.

General Skills:

• Treatment coordination
• Patient case management
• Patient education
• Clinical dentistry knowledge
• Consultative sales approach
• Patient payment plans