Join Our Team as a Junior Front Desk Coordinator!

We are looking for a Junior Dental Receptionist to join our team and provide exceptional service to patients across our 5+ orthodontic practices in Brooklyn and Queens. As the first point of contact, you’ll play a key role in creating a warm, welcoming atmosphere while ensuring seamless office operations.

💰 Competitive Pay: Hourly rates start at $18 per hour, with higher compensation available for candidates with meaningful experience!

What You'll Do:

✔ Manage patient scheduling for consultations, treatments, and follow-ups using dental scheduling software (Dentrix Ascend, Open Dental).
✔ Handle check-ins and check-outs, ensuring all required paperwork is completed and filed correctly.
✔ Verify insurance coverage, process claims, and assist with billing inquiries.
✔ Answer phone calls and respond to patient inquiries about treatments, office policies, and appointment availability.
✔ Maintain accurate patient records in the dental management system, ensuring confidentiality and accuracy.
✔ Coordinate with the orthodontic team (dentists, dental assistants, and treatment coordinators) to ensure smooth patient flow.
✔ Confirm appointments and provide pre- and post-treatment instructions to patients.
✔ Educate patients about orthodontic procedures, including braces, clear aligners, and retainers.
✔ Keep the front office organized and welcoming, ensuring a professional and friendly patient experience.
✔ Stay up to date on office software, scheduling protocols, and orthodontic office policies.

What We're Looking For:

✔ High school diploma or equivalent.
✔ Experience as a dental receptionist or in a similar administrative role (preferred).
✔ Proficiency in dental office software (Dentrix Ascend, Eaglesoft, Open Dental).
✔ Insurance verification and billing experience with knowledge of claims processing.
✔ Strong communication and customer service skills, with a patient-first attitude.
✔ Excellent organizational and multitasking abilities to manage a busy front office.
✔ Ability to work collaboratively while independently handling patient interactions.