Join our team as a Patient Relations Specialist, enhancing patient experience across our offices in Brooklyn and Queens. Join a team that is focued on delivery the best patient experience to ensure that our patients keep returning for their oral health care.

Key Responsibilities:

Enhance Patient Experience: Resolve patient feedback and concerns promptly and efficiently via phone, text, and email.

Conflict Resolution: Own and manage all patient feedback programs, working closely with team. Implement strategies to resolve conflicts and enhance patient satisfaction.

Analytics: Collaborate with the team to develop reporting mechanisms and communication processes. Identify performance improvement opportunities for team members.

Patient Satisfaction: Work with all departments to set and communicate performance expectations related to patient experience. Design and execute initiatives to enhance the overall patient experience.

Experience & Skills

Experience:

• Minimum 5 years in a dental office setting.
• Proficiency in Dentrix Ascend, Google Workspace, Slack, Asana, and ADA billing guidelines.
• Knowledge of dental insurances, including PPO, DMO, DHMO (Capitation), and NYS Managed Care Programs
• Understanding of in-network/out-of-network benefits and fee-for-service models.
• Familiarity with general dentistry and orthodontics procedures and treatments.

Technical Skills:

• Proficient in data entry and analysis, with experience using Excel and other similar programs.

Soft Skills:

• Strong written and verbal communication skills.
• Excellent critical thinking and problem-solving abilities.
• High attention to detail.
• Outstanding organizational and multitasking skills.

Requirements:

Remote Work:

• High-speed internet and a dedicated workspace to ensure productivity.
• Ability to maintain confidentiality regarding sensitive issues.

Why Join Us?

If you're organized, detail-oriented, and passionate about improving patient experiences, we want to hear from you! Join a team dedicated to providing safe and compassionate care, building strong patient relationships, and fostering a supportive work environment.

Take the next step in your career and help us make a difference in our patients' lives. Apply now to become a key part of our dynamic team!

Salary: $30,000-300,000