Dental Treatment Coordinator. Be a part of a team that delivers quality care to our Community with unlimited earnings potential.

We seek a Treatment Coordinator to join our dynamic and growing Dental Offices in the Brooklyn area, with a strong focus on being an advocate and educator for patient care.

This role would suit an Orthodontic Professional looking for the next step in their career. This role would be suited to an Orthodontic Office Manager, Treatment Coordinator, or Orthodontic Assistant with extensive clinical and patient management experience.

You can combine patient care skills and develop your treatment education and planning skills to deliver optimal oral health treatment solutions for our patients. This role will also provide unlimited earning potential with a base hourly rate and commission structure.

The Treatment Coordinator provides a vital link between our team by providing a friendly approach and solution-based problem-solving. Communicating effectively with patients and team members will ensure that treatment options, plan for care, finance and payment choices are managed professionally and on time.

Key to the role's success will be the ability to serve as a liaison between our patients, families, and office team. This will ensure that our patient's oral health management can positively impact their health and confidence.

Key Responsibilities:

Be present and focused on the patient experience

Provide a welcoming, trusted, and 'I like you' hospitality approach for all patient

Understand patients' core needs and how our oral health services can fulfill those needs

Build rapport with patients to ensure they understand the required treatment and guide them through undertaking and completing treatment

Performing Quality and Informed Consent duties

Help patients understand the need for quality oral health

Communicate out-of-pocket costs for needed dental car

Work with third-party financing companies to give our patients a wide range of financial options

Help patients complete application forms for third-party financing

Creative problem-solving to help patients afford their dental care

Handing off paperwork and documentation to the front desk to process and upload to patient's chart

Leaving comprehensive clinical notes with information on what treatment was discussed, the financial cost of treatment discussed, and information on what prior approvals are needed (if necessary)

Collaborate with our team to improve patient experience in real time

Collaborate with patients to gain a complete understanding of their needs

Ensure the patient and their family are made to feel comfortable and welcomed to our team

Educate our patients about the range of treatment options available

Work with our team to ensure all patient requirements are being achieved in terms of treatment, billing, finance

Assist the patients in scheduling appointments, and making payments

Facilitate the submission of paperwork to insurance providers 

Assist with any patient query or escalations

Manage the handoff if required for patient insurance/refunds issues or queries

Key Skills: The successful candidate will be able to bring the following skills to our patients and team

Positive professional approach to all aspects of patient and team interaction

Time and task management and can think quickly and adapt to a range of change situations

Strong written and verbal communication skills to effectively relate data to patients and co-workers

Proficiency with Dentrix Ascend Practice Management Software (or experience in Practice Management Software)

Close attention to small details

Understand what it takes to deliver a great patient experience

Have a positive and a can-do attitude

Can work in a fast-paced and evolving environment

Ability to take ownership and drive for results

Strong influencing and negotiation skills

Dynamic problem-solving skills

In-depth knowledge of dentistry and ability to describe procedures in simple language

Familiarity with Dental ADA codes & Insurance requirements

Ability and patience to navigate insurance providers

If you are experienced in patient care and helping patients achieve their Oral Health needs and want to join a growing and dynamic dental office, we would love to hear from you!